Troubleshooting

Cannot connect

  • update or reinstall the eHive app
  • verify that Bluetooth is on and location permission is allowed
  • check battery status
  • verify the device is within range, for example with a BLE scanner app

Cannot load history

  • remove the device from the app and add it again
  • delete loaded data in the app
  • restart the device by removing the batteries

If the problem persists, contact support at +421 948 041 824.

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